EZ Moving & Storage Customer Service Damage Claim Form : Household / Commerical
Thank you for allowing EZ Moving & Storage to service your recent relocation. It is with our deep regret to find that you may have found that the handling of your shipment was less than satisfactory and some damage may have resulted in the handling of your items. For your convenience, we have provided this online version of our Claim Form to expedite the claim process. Please take a moment and complete the claim form that follows below and transmit it to us.
Please understand that while our best intentions is to process your claim quickly, note that your claim will enter a queue and we ask that you please allow approximately 30 to 45 days for the entire claim process to be completed. Please note that any claim made CANNOT be honored 30 days past the date of the relocation. Your claim MUST fall within the 30 days allotted and no exceptions will be made. Any claim(s) submitted past the expiration date cannot be honored.
Receipt of your claim will be acknowledged and a claim number along with one of our customer quality control representatives or an insurance adjustor will be assigned from our claims department. Your adjuster assigned will review the claim and contact you as needed, if necessary, with any further instructions. To aide us in the processing of your claim, please email us and provide as many digital photopgraphs you may have that depict the alledged damage(s). This will help us in processing your claim more efficiently. You may be asked to provide and email photographs in jpg or jpeg format to assist in the investigation of the claim
Since all damaged items are subject to inspection, please DO NOT PROCEED with any repairs, and DO NOT dispose of any damaged items. A “Comments” section has been provided below should you need to provide further explanation for any items or issues referenced in your claim.
If we can be of any further assistance, please click ——> Contact Us
Email photos to our customer service by clicking here ——> Photo Center NOTE: All photos must be .jpg format.
Please note that any damage claims submitted beyond 30 calendar days from the date of completion of the relocation cannot be honored. Not all claims or damage submitted and / or claimed can be honored pending circumstances investigated and / or as determined by our internal claim adjusters or external claim adjusters own investigation as required by applicable state and federal mandated laws. Most particle boards products / items and damaged contents in boxes packed by owner (PBO) cannot be covered by insurance and is determined as condition unknown.
Statement of Claim
To fill out this Statement of Claim form, you will need to reference your copy of the following items:
A. Household Goods Carrier’s Bill of Lading and Freight Bill.
B. Household Goods Descriptive Inventory Sheet(s) (You should have this if additional coverage was purchased / insurance premium paid / deductible chosen for coverage over and above the free standard insurance offered)
C. Copy of premium insruance certificate issued (This is needed if additional insurance was purchased / premium paid / obtained at the beginning of your move and deductible chosen)
In all cases, keep damaged articles (including shipping containers) for visual inspection. Arrangements will be made to inspect and estimate damage to the articles you have claimed.